Shipping Policy

Thank you for choosing Hey I Care Gifts!  We are dedicated to providing you with a seamless shopping experience, including prompt and reliable shipping.  Please review our policy outline below:

**1. Order Processing Time**

All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email.

**2. Shipping Rates and Delivery Estimates**

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are based on your shipping address and the shipping method selected. Standard shipping typically takes [5-7] business days, while expedited shipping options are available for [2-3] business days delivery.

**3. Shipping Methods**

We offer the following shipping methods:

- Standard Shipping: [Carrier Name] (Estimated delivery time: [5-7] business days)
- Expedited Shipping: [Carrier Name] (Estimated delivery time: [2-3] business days)
- Overnight Shipping: [Carrier Name] (Estimated delivery time: [1] business day)

**4. International Shipping**

We currently ship to [list of countries]. International shipping costs and delivery times vary depending on the destination and carrier. Please be aware that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

**5. Order Tracking**

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment by entering the tracking number on the carrier’s website.

**6. Delivery Issues**

If you encounter any issues with your delivery, such as a lost or damaged package, please contact us at [contact email/phone number] as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order.

**7. Address Accuracy**

Please ensure that your shipping address is correct and complete before submitting your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

**8. Returns and Exchanges**

For information on returns and exchanges, please refer to our [Return Policy] page. Items must be returned in their original condition, and shipping costs for returns are the responsibility of the customer.

**9. Contact Us**

If you have any questions or need assistance with your order, please contact our customer service team at [contact email/phone number]. We are here to help!

**10. Policy Updates**

We may update our shipping policy from time to time. Any changes will be posted on this page with an updated effective date.